Managing retirement savings and getting the most out of your health plan can be challenging. When something goes wrong, or you suspect an employer or financial advisor is not properly managing your benefits, it can be tricky to come up with a solution.
The Employee Benefits Security Administration is here to help. Our staff of more than 120 Benefits Advisors can answer your questions and, what’s more, help you recover lost savings or benefits when things go wrong. Based in cities across the nation, Benefits Advisors have the connections and training that gives them an advantage when it comes to tracking down the people and information needed to get to the bottom of a customer inquiry.
These dedicated staff members do more than just take your questions, they find solutions to serious benefits problems, and get results for workers and their families in need of assistance. In some cases this can mean the difference between getting life-saving medical treatment paid for by an insurance company, or a worker being left to pay for expensive medical bills. When an insurance company refused to pay claims for a bone marrow transplant recipient, an advisor stepped in and took action leading to the recovery of more than $363,000 for the individual.
Other times it means a worker or retiree gaining access to retirement savings that a company, for whatever reason, is holding back. When a worker was getting the runaround about what happened to his retirement savings, a Benefits Advisor was able to take action that led to the recovery of more than $75,000. Last year alone, the Benefits Advisors obtained more than $478 million for workers who had been unjustly denied benefits.
If you are a worker, spouse or family member who has questions about benefits, there are multiple ways to contact our Benefits Advisors. You can visit our participant assistance website at www.askebsa.dol.gov. Call us at 1-866-444-EBSA (3272). Or visit one of the 13 Benefits Advisor offices across the nation.
Managing retirement and healthcare benefits is a challenge for everyone. And sometimes those we trust to safeguard retirement savings or healthcare benefits don’t live up to their end of the bargain. When this happens, you do not have to go it alone. EBSA’s Benefits Advisors are here to help.
Phyllis Borzi is the Assistant Secretary of Labor for the Employee Benefits Security Administration.